The lunch-hour ring-out
Your front desk is checking in a patient, the phone rings twice, and the caller gives up. Nobody ever knows they called.
The problem
Where do your calls go at 12:30?
The 5:01 pm voicemail
The office closes, the calls keep coming. Voicemail collects the ones patient enough to leave a message. Most are not.
One person, three jobs
Scheduling, checking in, answering the same ten questions. Your best staffer spends the day being interrupted.
Every unanswered call is a patient deciding whether to call someone else.
How it works01 02 03
Answers like your best front-desk hire. Works like your front desk.
It answers
A natural voice greets callers with your clinic's own greeting and answers your practice's questions: hours, directions, services, providers, accepted insurance, what to bring.
It verifies, then acts
Before anything personal, it confirms who is calling. Then it books, reschedules, or cancels on your live schedule, checking real availability so it never double-books, or takes a detailed message.
Your team stays in charge
Every call is logged with a summary. Urgent calls route straight to your staff, and any caller can say they want a person at any time.
What it handles
One agent. Your whole phone line.
Scheduling without the hold music
Books, reschedules, cancels, and confirms appointments on your real schedule. It checks live availability, respects each provider's hours, and never double-books.
Front-desk questions, answered instantly
Hours, directions, parking, services, providers, insurance you accept, what new patients should bring. Your team stops repeating the same ten answers.
Messages your team can act on
Callback requests, refill requests routed to the provider, reason for visit captured, urgency flagged. Every message lands as a task your staff sees immediately.
After-hours coverage that behaves
Evenings, weekends, and holidays it answers, takes messages, and schedules callbacks. Anyone describing an emergency is told to hang up and call 911.
Coming soon
Billing and insurance questions
Balance and coverage-status answers after identity verification, with a secure link for payment. It never takes card numbers by voice.
Trust and safety
Safe by design, not by promise.
It verifies identity first
No personal information is shared until the caller confirms who they are. Unknown callers can still book, ask general questions, and leave messages.
It never gives medical advice
No diagnoses, no test results, no dosing, ever. Clinical questions go to your team. Anyone describing an emergency is told to call 911.
A BAA with every practice
Nem is built for HIPAA Security Rule safeguards. We sign a Business Associate Agreement with every practice, and every call is logged and auditable.
Humans stay in the loop
Your staff can review bookings the agent makes, and any caller can reach a person on request. The agent assists your team. It does not replace your judgment.
Your rules
You decide what it knows, what it can do, and how it sounds.
Edit your clinic's answers in plain language. Switch each capability on or off. Choose the voice and the greeting. Set when calls transfer to your staff. And before your patients ever hear a change, place a test call and listen for yourself.
Voice agent settings
Scheduling and rescheduling
Take messages
After-hours coverage
Voice · Warm, professional
The platform
Not a bolt-on. Built in.
Bookings land on the same schedule your team uses. Messages become tasks. Call outcomes attach to the patient record. And if you run chronic care management, the same platform tracks your care programs end to end. One system instead of a phone vendor, a practice system, and a care-management tool that do not talk to each other. Moving in is part of onboarding, not a separate project.
Voice Agent
Scheduling
Billing
Care Management
Credibility
Judge it the way you would an interview.
We built Nem hands-on with our pilot practices, sitting with the people who answer the phones. The agent earns its place the same way any new hire does: call by call. Book a demo and judge it the way you would an interview.
The Nem team
What practices ask us
Will patients actually talk to it?
It speaks in a natural voice, uses your clinic's greeting, and handles requests in an ordinary conversation. Anyone who prefers a person can say so at any time, and the call goes to your staff.
What happens after hours?
It answers, takes messages, and schedules callbacks. Anyone describing an emergency is told to hang up and call 911.
What if it cannot help?
It never guesses. It takes a message with the caller's details and reason, flags urgency, and your team follows up.
Who sees the recordings and transcripts?
Your practice does. Calls are logged in your Nem workspace with role-based access and a full audit trail.
Pricing
Add it to any Nem plan.
A fraction of another front-desk salary, working around the clock.
Starter
$249
/mo · 0 minutes
Growth
$499
/mo · 0 minutes
Professional
$899
/mo · 0 minutes
Enterprise
Included
Additional minutes: $0.85 on Starter, $0.70 on Growth, $0.60 on Professional. Roughly 150 calls per 500 minutes.