Run your entire clinic on one AI-native platform.

Nem is a HIPAA-oriented, AI-native practice management platform for US and Canadian dental, medical and mental-health clinics. It combines an AI Voice Agent with patient records, scheduling, billing, assets and chronic care management in one system, so your front office and records stay in sync.

Nem replaces the patchwork most clinics run: a separate phone/answering service, scheduling tool, billing and invoicing, and care-management spreadsheets. Running them as one platform removes the double data entry and disconnected systems that drive front-desk overload and errors.

No. Patients simply call your existing number and the Voice Agent answers; reminders and confirmations go out by text and email. There is no separate patient app or portal to install or manage.

Yes. Nem is multi-location by design (an organization can hold many clinics), with per-provider schedules and per-location settings. Pricing is per location rather than per provider, so adding front-desk and support staff does not increase your bill.

Nem’s Voice Agent answers inbound calls and can book, reschedule and cancel appointments, answer billing and insurance-status questions, and take messages. It works around the clock, so calls that arrive after hours or while the line is busy are still captured rather than lost to voicemail.

Yes. The agent is scope-limited to front-desk tasks. Anything outside that scope, or any clinical question, is routed to your staff based on rules you set, and it hard-refuses to give medical advice, diagnoses or chart interpretation.

Yes. The agent verifies a caller’s identity before any patient information is shared, stays within booking and billing tasks, and every action is audit-logged. It runs under a Business Associate Agreement before any real patient data is handled.

Nem runs all six Medicare care-management programs, CCM, RPM, PCM, RTM, BHI and TCM, on one unified care-plan engine, rather than a separate tool per program. Each program is a configuration layer on the same engine, so workflows and reporting stay consistent.

Yes. Nem logs care-management time per named staff member and captures the care plan and patient consent, producing the audit-ready documentation that supports the claim, which is the operational burden that otherwise stops clinics from capturing this recurring Medicare revenue.

Yes. The engine encodes the program-compatibility rules (for example, CCM and PCM cannot both be billed for the same patient in the same month) so you do not double-count time or trigger denials when a patient is in more than one program.

In pilot, for Zoom Phone only. Nem transcribes and summarises recorded care calls, matches each to the patient, and drafts a time entry and care plan updates. Staff review every call before anything is written to the chart or counted as care time. It is included in Care Management at no separate price.

Nem is built to the HIPAA Security Rule safeguards: audit logging, encryption in transit and at rest, least-privilege role-based access, two-factor authentication (available; required for all users before patient data goes live) and PHI minimization. Note that HIPAA has no official certification; Nem signs a Business Associate Agreement before any real patient data is processed.

Yes. A signed Business Associate Agreement is available at onboarding and is required before any protected health information is handled. During the current demo phase Nem uses synthetic data only.

Not yet. We have implemented access control, audit logging and encryption, and are building the remaining SOC 2 controls, including change management. SOC 2 is planned; we will publish the report once an examination is completed; we do not claim a certification we do not yet hold.

Data is encrypted in transit (TLS) and at rest, access is role-based and least-privilege, and every create, update, delete and export is audit-logged. Nem is designed to keep protected health information out of email, URLs, application logs and analytics, with automated checks on email and analytics.

Nem is priced per location: Starter is $299, Growth is $899 and Professional is $1,999 per month, plus a custom Enterprise tier. Providers and staff are included up to your plan limit. The AI Voice Agent is an add-on at $249, $499 or $899 per month for 300, 750 or 1,500 included minutes, with additional minutes at $0.85, $0.70 and $0.60. Care Management is a separate subscription priced on billed patients rather than enrolled patients, at $6.00 per billed patient per month with a $300 monthly minimum: $300 at 50 billed, $900 at 150, $1,800 at 300, and custom above 300 with a $4.00 per billed patient per month floor. The chatbot is not available yet.

No. Nem charges per location, not per provider or per seat. Growing your front-desk and support team does not inflate the bill, which avoids the per-seat pricing that makes many practice management systems expensive as you grow.

No. Self-serve sign-up is not open today, so there is no self-signup trial to start. New clinics are onboarded personally: you book a demo, and your subscription and billing start date are agreed with our team before any charge occurs.